INFO: Initialization Error Troubleshooting

Document ID: Q104985

This article applies to the following:
Product(s): Installshield Professional 6.x
Last Revised On: 03/04/2002

Summary

I am getting one of the following errors during setup initialization:

  • Error extracting support files
  • Error installing Ikernel.exe (0x any number)
  • Access is denied
  • Error loading Type Library/DLL

Discussion

Setup initialization errors can be caused by a number of factors. This is a non-exhaustive list of possible resolutions:
  1. Insufficient permissions on the machine. If you are using a Windows NT or a Windows 2000 machine, you need to have administrative permission to run a n InstallShield Professional 6.x setup. Make sure you have the correct permissions.

  2. If you just ran an InstallShield setup, the engine takes a few seconds at the end of the installation to clean up. During this time Ikernel.exe (the engine file) is running in memory from a previous process; that is why you are not allowed to launch another setup. Waiting a few seconds and running the setup again should resolve this.

  3. Check and make sure Ikernel.exe is not in memory. If it is, and not setup is running at the time, end that task.

  4. Clean out the Temp directory.

  5. Delete the Program Files\Common Files\InstallShield folder and then rerun the setup.

  6. Delete the Program Files\Common Files\InstallShield\Engine folder and then rerun the setup.

  7. Reinstalling Internet Explorer (IE) 5.x can also repair a number of corrupted/missing core Windows files from your machine, so reinstalling IE 5.x and the NT service pack is also suggested.

  8. You may not have sufficient COM permissions. For information on how to troubleshoot this, see Knowledge Base article Q104986, INFO: Initialization Error Troubleshooting.

  9. A potential cause is missing Stdole32.tlb, stdole2.tlb, or Stdole.tlb files. These are core Windows files and should exist on your machine. Make sure that if you get these files from another machine, the machine is running the same operating system as the target machine.

  10. If you are trying to install to a Windows 98 machine, download and run DCom98.exe from the following site: http://www.microsoft.com/com/dcom/dcom98/download.asp.

  11. Make sure that you are using the latest version of the InstallShield engine. To install the latest engine, see Knowledge Base article Q105097, INFO: Install the Latest Version of Ikernel.exe.

  12. The Default Impersonation Level must be set to Identify. Verify that the DCOM Configuration Properties Defaults Impersonation Level is set correctly. Users that have their Default Impersonation Level set to Anonymous experience this error message. To change the impersonation level, please follow the steps below:
    1. Click on the Start button
    2. Select Run
    3. Enter DCOMCNFG then click OK
    4. Select NO for any Warning screens that are presented
    5. The "Distributed COM Configuration Properties" screen is displayed
    6. Select the "Default Properties" tab
    7. The "Defaults Impersonation Level" field must be set to "Identify"
    8. Select Apply then OK